Ticketing Dashboard
Ticketing Dashboard
Section titled “Ticketing Dashboard”The Ticketing dashboard is your central hub for managing all ticket-related operations for an event. From here you can recover lost tickets and manage ticket batches.
How to Get There
Section titled “How to Get There”Home > My Events > [Your Event] > Ticketing
- Open the Velora app and go to your Event Dashboard.
- Scroll to the management section and tap Ticketing.
- The Ticketing dashboard loads with two main options.
What You See
Section titled “What You See”The dashboard displays two action cards:
Ticket Recovery
Section titled “Ticket Recovery”Recover lost or undelivered tickets for guests who did not receive them via WhatsApp or email.
- Tap the Ticket Recovery card.
- You are taken to the Ticket Enquiry screen where you can search by phone number.
- Look up any guest’s ticket and resend it.
Manage Ticket Batches
Section titled “Manage Ticket Batches”Create, edit, and manage ticket batches for your event.
- Tap the Manage Ticket Batches card.
- You are taken to the batch management screen.
- Create batches like “Early Bird”, “VIP”, “General Entry”, etc.
- Set prices, quantities, and sale dates for each batch.
Dashboard Fields
Section titled “Dashboard Fields”| Field | Description |
|---|---|
| Ticket Recovery | Opens the enquiry screen to search and resend tickets by phone number |
| Manage Ticket Batches | Opens the batch list where you create and edit ticket types |
What to Do Next
Section titled “What to Do Next”| Task | Where to go |
|---|---|
| Recover a lost ticket | Ticket Recovery card on this dashboard |
| Create ticket types and pricing | Manage Ticket Batches card on this dashboard |
| Scan tickets at the venue | QR Scanner (from Event Dashboard) |
| View who purchased tickets | Who’s Coming screen |
Related Articles
Section titled “Related Articles”Troubleshooting
Section titled “Troubleshooting”I don’t see the Ticketing option in my event dashboard. Ticketing is available only for events where you are the organizer or have admin permissions. Check your role under Event Settings.
The Ticket Recovery card is not loading. Ensure you have an active internet connection. If the issue persists, close and reopen the app, then navigate back to the Ticketing dashboard.
I created an event but guests say there are no tickets. You need to create at least one ticket batch via Manage Ticket Batches before guests can register or purchase passes.