Incoming Call

Answering a Call in Velora

When someone on your event calls you in Velora, a full-screen call notification takes over your device so you can answer or decline in one tap. This works for both audio and video calls from anyone you are chatting with, whether that is a vendor, a co-organizer, or a guest.

Prerequisites

Calls happen inside a Velora conversation, so you need an existing chat with the person or group calling you. Keep the app installed with notifications enabled so calls reach you.

Answering an Incoming Call

How to get there: The call screen appears on its own as soon as someone calls you.

1. Look at the top of the screen to see the caller’s photo and name.
2. Check the label below the name: it reads Incoming video call or Incoming audio call, so you know what you are about to join.
3. Tap the green Accept button to join.
4. Allow microphone access if your phone asks. For a video call, allow camera access too.
5. Wait a moment while the call connects, then start talking.

Note

The first time you accept a call, your phone asks for microphone permission (and camera permission for video calls). If you say no, the call keeps ringing instead of connecting, so you can allow access and tap Accept again.

Tip

Getting a video call while you are on-site at a venue with weak signal? Ask the caller to switch to an audio call. Voice holds up far better on patchy banquet-hall WiFi than video does.

Next Best Action

After the call ends, most organizers:

• For vendor calls: Send a message in the same chat summarising what was agreed, so there is a written record
• For guest calls: Update the guest’s details or RSVP status while it is still fresh

Declining a Call

How to get there: The call screen appears on its own as soon as someone calls you.

1. Tap the red Decline button.
2. The ringtone stops right away and the caller is told you are unavailable.
3. You return to whatever you were doing in the app.

Using your phone’s back gesture or back button also declines the call, so there is no way to accidentally leave it ringing in the background.

Caution

Declining ends the call for the caller immediately. If you are simply busy, it is kinder to decline and follow up with a quick message about when you are free, especially during peak wedding season when vendors are juggling many clients.

When You Miss a Call

If you do not tap anything, the call screen closes on its own after about a minute and the call is marked as missed. Nothing is lost: the missed call stays visible in the conversation so you can call back or reply by message when you have a free moment.

Tip

Before a client review or a mandap muhurat, set a shared “call window” with your vendors, for example 11 AM to 1 PM daily. Fewer missed calls, far less back-and-forth.

What to Do Next

Your Situation	Recommended Next Step
Call connected successfully	Using call controls
You declined and want to reply in writing	Chatting with vendors and guests
You want to call someone back	Starting a call
Calls are not reaching you	Notification settings
Coordinating a large vendor team	Group chats for your event

Related Articles

• Starting a call - Place audio or video calls from any conversation.
• Using call controls - Mute, switch cameras, and end a call.
• Chatting with vendors and guests - Where your calls and messages live together.
• Group chats for your event - Keep your whole vendor team in one thread.
• Notification settings - Make sure calls and messages reach you on time.
• Managing vendors - Track quotes, contacts, and follow-ups after a call.
• Your guest list - Update details you collect during a call.

Troubleshooting

“Nothing happens when I tap Accept” - Your phone is likely waiting on a permission prompt. Allow microphone access (and camera access for video), then tap Accept again. If you blocked it earlier, turn it back on in your phone’s app settings for Velora.

“The call screen disappeared before I could answer” - Unanswered calls close after about a minute and are logged as missed. Open the conversation and call back.

“I can hear the caller but they cannot hear me” - Check that your microphone is not muted and that no other app, such as a recorder or another calling app, is holding the microphone. Close it and call again.

“The caller’s name shows as a long string of characters” - Their profile has not finished loading. Their full name appears once the call connects, or you can view the conversation to confirm who is calling.

“Video is frozen or choppy” - This is almost always the network. Move closer to your WiFi router, switch to mobile data, or continue as an audio call.

“The ringtone keeps playing after I answered” - Fully close and reopen the app. If it happens repeatedly, report it from the help section so the team can look into it.