User Profile

Viewing Someone’s Profile in Chat

When you tap a name in a Velora conversation, you land on their profile: their photo, name, status, and everything you can do next. Use it to start a direct chat, revisit shared files, or block someone who is disrupting your event group.

Opening a Profile

How to get there: Chat > Conversation > tap a person’s name or photo

1. Open any conversation or group chat in Velora.
2. Tap the person’s name or profile photo.
3. Wait a moment while their details load.
4. Review their photo, display name, and status message.

If they have set a custom status, like an emoji plus a short note, it appears just under their name. This is handy during busy weeks: a vendor showing ”🚗 On the way” tells you more than a phone call.

Tip

Profiles are read-only. You can see how someone has set themselves up, but only they can change their own photo, name, or status.

Starting a Direct Conversation

How to get there: Chat > Conversation > tap a name > Send Message

1. Open the person’s profile.
2. Tap Send Message.
3. Wait for the chat to open. The button shows a spinner while it works.
4. Type your message and send it.

This opens a private one-to-one chat, separate from the group. Great for confidential details you do not want the whole group to see.

Tip

Pull the caterer or decorator out of the main wedding group for pricing talk. Keep the group thread for logistics everyone needs: timings, venue access, guest counts.

Next Best Action

After starting a direct chat, most organizers:

• For vendor coordination: Share files and photos in chat
• For team updates: Create a group conversation

Reviewing Shared Media, Links and Documents

How to get there: Chat > Direct message > tap a name > Media, links and docs

1. Open the profile from inside a direct conversation.
2. Tap Media, links and docs.
3. Browse everything the two of you have exchanged in that chat.

This entry appears only when you reach the profile from a direct conversation. It is the fastest way to find a quotation PDF or a venue photo sent three weeks ago, without scrolling the whole thread.

Tip

Before a vendor payment, check the shared documents for the latest quote. Confirm the ₹ amount in writing rather than relying on what was agreed over a call.

Blocking or Unblocking Someone

How to get there: Chat > Conversation > tap a name > Block User

1. Open the person’s profile.
2. Tap Block User.
3. Read the confirmation message that names the person.
4. Tap Block to confirm, or Cancel to back out.

To reverse it, return to the same profile and tap Unblock User. No confirmation is needed to unblock.

Caution

Blocking stops that person from reaching you in chat. If they are an active vendor or a co-organizer on a live event, message them about the change first so the work does not stall silently.

Next Best Action

After blocking someone, most organizers:

• For a disruptive guest: Manage your event’s chat settings
• For a vendor you have replaced: Update your vendor list

What to Do Next

Your Situation	Recommended Next Step
Need private vendor pricing talk	Start a direct message
Looking for an old quote or photo	Find shared files in a chat
Guest is spamming the event group	Manage chat settings
Blocked someone by mistake	Reopen their profile and tap Unblock User
Want your own status to show	Set your chat status

Related Articles

• Direct Messages - How one-to-one chats work in Velora.
• Group Chat for Your Event - Coordinate vendors and your team in one thread.
• Sharing Files and Photos in Chat - Send quotes, contracts, and venue pictures.
• Setting Your Chat Status - Let people know when you are reachable.
• Managing Blocked Users - See and clear everyone you have blocked.
• Managing Your Vendors - Keep vendor contacts tied to each event.
• Chat Notifications - Control what pings you and when.

Troubleshooting

“User not found” - The profile could not load, usually because the account was removed or your connection dropped. Go back, check your network, and tap the name again.

“Failed to start conversation” - The direct chat could not open. This is often a brief network issue: wait a moment and tap Send Message again.

The Send Message button does nothing - It is disabled while the chat is being created. Watch for the small spinner and let it finish rather than tapping repeatedly.

Media, links and docs is missing - This option only appears when you open the profile from a direct conversation. Open the one-to-one chat first, then tap their name.

Block User is greyed out - A previous block or unblock is still saving. Give it a second and try again.

No status shows under the name - Not everyone sets one, and custom statuses can take a moment to appear. An empty space simply means nothing has been shared.