Outgoing Call

Placing a Call from Chat

When you tap the call button in a Velora chat, this is the screen you see while the other person’s phone rings. It works for both voice and video calls, so you can reach a vendor, a co-organizer, or a guest without leaving the app.

Prerequisites

You need an existing chat with the person you want to reach, and microphone permission (plus camera permission for video calls).

Starting a Call and Waiting for an Answer

How to get there: Dashboard > Chats > open a conversation > tap the voice or video call button

1. Open the chat with the person you want to call.
2. Tap the voice call or video call button.
3. Allow microphone access if you are asked (and camera access for video calls).
4. Wait while the screen shows the person’s photo, their name, and Calling…
5. Watch for Connecting… - this means they picked up and the call is about to start.

For a video call, your own camera preview fills the background so you can check your framing and lighting before the other person joins. Voice calls show a plain dark screen instead.

Tip

Doing a venue walkthrough or a decor approval over video? Turn to face a window before the call connects. Banquet halls and farmhouse lawns are notoriously badly lit, and the preview is your chance to fix it.

Adjusting Your Setup Before They Answer

How to get there: The rounded control bar at the bottom of the calling screen

1. Tap the microphone icon to start the call muted. It turns red when muted, and you stay muted once the call connects.
2. Tap the camera icon on a video call to hide your preview before the other person sees you.
3. Tap the flip camera icon to switch between your front and rear cameras.
4. Tap the red end call button to cancel before they answer.

Note

Starting muted is handy when you are calling from a noisy sangeet or a busy expo floor. Your mute choice carries into the call, so unmute when you are ready to speak.

Next Best Action

After a call connects, most organizers:

• For vendor decisions: Send a follow-up message so the agreement is in writing
• For guest queries: Update the guest’s RSVP

When Nobody Answers

If the call rings for a minute without an answer, Velora stops ringing and shows No answer. You then have two choices.

1. Tap Close to go back to the chat.
2. Tap Call Again to ring the same person once more, using the same call type.

Tip

Vendors on-site often miss the first ring. One retry, then a chat message with your question, gets a faster reply than three back-to-back calls.

Leaving the Calling Screen

1. Tap the down arrow at the top left to cancel the call and return to your chat.
2. Or use your device’s back gesture, which also cancels the call.

Caution

Both the down arrow and the back gesture end the outgoing call. There is no way to keep it ringing in the background, so stay on this screen until it connects.

What to Do Next

Your Situation	Recommended Next Step
Call connected	Manage an active call
Nobody answered	Send a chat message
Vendor confirmed a booking	Record the vendor booking
Guest called about entry	Check them in
Camera or mic was blocked	Fix app permissions

Related Articles

• Chat and Messaging - text a vendor when a call goes unanswered
• Managing an Active Call - controls once the other person picks up
• Answering Incoming Calls - what the other side sees when you ring them
• App Permissions - grant or restore microphone and camera access
• Vendor Coordination - keep decor, catering, and sound teams aligned
• Guest List Management - reach guests directly from their entry
• Notification Settings - make sure calls reach you too

Troubleshooting

“No answer” - The call rang for a minute with no pickup, so Velora ended it. Tap Call Again, or send a message instead.

“Calling…” never changes - The other person may be offline or have notifications muted. Cancel the call and message them to agree on a time.

Your video preview stays blank or grey - Camera permission is off, or another app is using the camera. Close other camera apps, then check permissions in your device settings.

Nothing happens when you tap Call Again - Permissions are rechecked each time you place a call. Approve the microphone or camera prompt to continue.

The ringing sound does not play - Ringtones follow your device’s volume and silent mode. Raise the media volume or switch off silent mode.

The call drops as soon as it connects - A weak connection at the venue is the usual cause. Switch to Wi-Fi or move outdoors, then call again.