Payment Success

Payment Success & Your Tickets

Your payment is complete! This screen confirms your booking and gives you quick access to your event tickets. It’s the moment after you’ve paid—everything is saved and ready.

Prerequisites

You’ve just completed payment for an event ticket or pass. This screen appears automatically after a successful transaction.

View Your Tickets

Once payment succeeds, your tickets are generated and ready to use. You can view them right away or download them for offline access.

How to get there: Payment confirmation screen > View Tickets button

Steps

1. Tap VIEW TICKETS to open your ticket(s).
2. The system fetches your tickets and displays them on screen or in your default app.
3. If you’re on the web, you can tap DOWNLOAD TICKETS to save PDFs to your device.
4. You can share your ticket directly from the app or PDF with other guests if needed.

Tip

On mobile, tap VIEW TICKETS to see your ticket with all event details (date, location, barcode). On web, you get both a view and download option—grab the PDF so you have it offline.

Next Best Action

After downloading your tickets, most guests:

• Check event details: Save the event date and venue location to your calendar
• Share with co-attendees: Forward the ticket to anyone coming with you
• Contact the organizer: Use the phone number shown if you have questions about check-in or the event

Contact the Organizer

If something isn’t clear or you need help, the organizer’s contact number appears on this screen.

How to get there: Payment success screen > organizer phone number (underlined in white)

Steps

1. Tap the organizer’s phone number shown below the confirmation message.
2. Your phone’s dialer opens automatically with the number ready to call.
3. Call to ask about parking, entry requirements, plus-ones, or any other questions.

Tip

Save this number in your phone contacts—you might need it to coordinate on event day, especially for weddings, corporate events, or large gatherings where check-in can get chaotic.

Download Tickets for Offline Access

If you’re on a web browser, you have the option to download all your tickets as PDF files.

How to get there: Payment success screen > Download Tickets button (web only)

Steps

1. Tap DOWNLOAD TICKETS (appears below the View Tickets button on web).
2. A loading indicator shows while PDFs are being prepared.
3. Your browser downloads each ticket file—check your Downloads folder.
4. Open the PDF on your phone, tablet, or print it for the event.

Caution

Downloaded PDFs are your backup. Keep them safe—if you lose your phone on event day, a printed or screenshot copy of your ticket QR code will get you in.

Celebrate—You’re All Set!

The confetti on your screen isn’t just for fun—it’s a sign that your spot at the event is locked in. Your ticket details are saved in the Velora app, so you can always come back to find them.

Note

Your confirmation appears on this screen along with your booking reference number (if the organizer provided one). Bookmark this page or take a screenshot if you want proof of booking before heading to the event.

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Your Situation	Recommended Next Step
You need to modify guest details	Contact the organizer at the number shown on this screen
You want to bring a friend	Share your ticket image or forward the event details
You’re unsure about event timing or location	Tap the organizer’s phone number and call for clarification
You need a refund or have a payment issue	Contact the organizer or Velora support via the app
You’re ready to check in	Save the organizer’s number and event date; arrive early on event day

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Related Articles

• Understanding Your Event Ticket — What’s on your ticket and how to use it
• Sharing Event Details with Guests — Forward tickets or event info to friends
• Event Check-In on the Day — How to enter using your ticket
• Troubleshooting Payment Issues — What to do if your payment fails
• Managing Multiple Event Bookings — Keeping track of several events
• Offline Access & Tickets — Ensuring you have your ticket even without data
• Contacting Event Organizers — How to reach out with questions
• Refunds & Cancellations — What happens if you need to cancel

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Troubleshooting

“Failed to open ticket” error — The app couldn’t load your ticket file. Try again in a few moments, or contact the organizer. If the issue persists, refresh the app or restart your phone.

Tickets won’t download on web — Check that pop-ups aren’t blocked in your browser settings, and ensure you have storage space on your device. Try a different browser if the issue continues.

Can’t call the organizer from the phone number link — Your device may not support direct dialing (rare on modern phones). Copy the number manually and open your phone’s dialer to call.

Downloaded PDF looks blank or corrupted — Try downloading again, or open your ticket directly in the app instead. PDFs take a moment to generate on slower connections.

Organizer’s phone number is incorrect or incomplete — Contact Velora support to report the issue; the organizer may need to update their event information.

Where’s my confirmation number? — Check the confirmation message on this screen—it’s shown above the organizer’s contact details if available. If you don’t see one, the organizer didn’t set it up for this event.

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