Feedback Management

Managing Feedback Prompts

Feedback prompts are the short questions your guests and organizers see inside Velora, like a star rating after an event or a thumbs-up check after checkout. This screen is where your team writes those questions, decides when they appear, and switches them on or off.

Note

Responses to these questions do not appear here. This screen manages the questions themselves; the answers live in your feedback report.

Finding a Prompt

How to get there: Dashboard > Feedback Prompts

1. Enter a word from the question, the area of the app, or the trigger moment in the search box at the top.
2. Review the matching cards as you type.
3. Tap the X in the search box to clear it and see everything again.
4. Use the arrows at the bottom to move between pages when you have more than twelve prompts.

The first page and last page arrows jump straight to either end, which is faster than tapping through one page at a time.

Tip

Search also matches the area and trigger, so typing checkout pulls up every question tied to ticket payments, even if the word never appears in the question itself.

Creating a New Prompt

1. Tap the + button in the bottom corner.
2. Enter your question text.
3. Choose whether guests answer with Stars or a Thumbs up or down.
4. Pick the area of the app and the moment the question should appear.
5. Select the audience it applies to and set a priority.
6. Save your prompt.

Your new prompt appears in the list straight away.

Tip

Keep questions to one idea and under twelve words. “How was the mehendi setup?” gets far more replies than a long, two-part question, especially when guests are reading on a phone at a venue.

Next Best Action

After creating a prompt, most organizers:

• For a live event: Turn the prompt on so responses start collecting
• For an upcoming season: Review your feedback report to see what is already working

Editing a Prompt

1. Find the prompt you want to change.
2. Tap Edit on its card.
3. Wait a moment while the latest version loads.
4. Make your changes and save.

Caution

Editing the wording of a live prompt changes it for everyone immediately. If you want to compare two wordings instead, create a second prompt with a different variant label and leave both running.

Turning a Prompt On or Off

Each card shows an Active or Inactive chip in its top corner.

1. Tap the chip to switch the prompt on or off.
2. Look for the confirmation message at the bottom of the screen.

Only active prompts are shown to people using the app. Turning a prompt off keeps the question and all its past responses, so this is the safest way to pause something mid-season, for example silencing a venue question during Diwali week.

Next Best Action

Once your prompts are live, most organizers:

• For weddings and large functions: Schedule reminder messages so guests reply while the memory is fresh
• For corporate events: Export your responses for the client wrap-up deck

Deleting a Prompt

1. Tap Delete on the card, or swipe the card from right to left on your phone.
2. Read the question shown in the confirmation box.
3. Tap Delete to remove it, or Cancel to keep it.

Danger

Deleting a prompt cannot be undone. If you only want to stop showing a question, switch it to Inactive instead.

Prompt Fields

Field	Description	Required
Question	The text people see, for example How was the catering?	Yes
Answer type	Star rating or thumbs up / down	Yes
Area	The part of the app the question belongs to	Yes
Trigger	The moment the question appears	Yes
Audience	Who sees it, such as guests or organizers	Yes
Priority	Which question wins when several could appear at once	Yes
Variant label	A tag for comparing two wordings of the same question	No

What to Do Next

Your Situation	Recommended Next Step
Prompts are live and collecting replies	Read your feedback report
Very few people are answering	Send a follow-up message
Too many questions appearing at once	Raise the priority on your most important prompt and pause the rest
Running a multi-day wedding or fest	Set up separate events per day
Handing the app to a coordinator	Manage team roles

Related Articles

• Reading Your Feedback Report - see the answers your prompts collect.
• Creating Your First Event - feedback needs an event to attach to.
• Managing Your Guest List - who receives your prompts.
• Sending SMS Invitations - nudge guests to respond.
• Team Roles and Permissions - control who can change prompts.
• Ticket Setup - a common place to ask for feedback after payment.
• Changing Your App Language - prompts follow the reader’s language.

Troubleshooting

“We couldn’t load your feedback prompts” - Your connection dropped or the server was briefly unreachable. Tap Try again, or pull down on the list to refresh.

“Showing a saved copy of this prompt” - Velora could not reach the server for the newest version, so it opened the one already on your device. Check your connection and reopen the prompt before saving, otherwise you may overwrite a change someone else made.

“Couldn’t delete this prompt” - The prompt may already be removed, or it may be linked to responses that block deletion. Refresh the list first; if it is still there, switch it to Inactive instead.

“No feedback prompts yet” - Nothing has been created for your account. Tap the + button to add your first question.

“No prompts match your search” - The words you typed do not appear in any question, area, or trigger. Clear the search box and try a shorter word.

A prompt is on but nobody sees it - Check its trigger moment and audience. A question set to appear after checkout never shows on a free event with no ticket step.