Channel Info

Channel Info: View & Manage Channel Settings

View detailed information about a channel and control its notification settings, visibility, and lifecycle. This is where you go when you need to mute notifications, pin important channels, or archive channels you no longer use.

Prerequisites

You need to be a member of a channel to access its info. If you created the channel, you can also archive or delete it.

View Channel Details

How to get there: Open any channel > tap the channel name at the top

1. Tap the channel name displayed in the header of any active chat
2. The Channel Info screen opens, showing the channel avatar, name, and type
3. Scroll down to see the Topic (if one is set), member count, and action buttons

The screen displays:

• Channel avatar: Visual icon for the channel
• Channel name: Prefixed with # (e.g., # Wedding Planning)
• Channel type: Category or purpose (e.g., “Vendor Coordination”)
• Topic: A brief description of what the channel is for

Tip

If a channel doesn’t have a custom avatar, you’ll see a default icon instead. Ask your channel admin to add one if it helps with visual identification.

Mute or Unmute Notifications

How to get there: Open any channel > tap the channel name > scroll to Mute Channel or Unmute Channel

1. Open the Channel Info screen (see above)
2. Scroll to the Action buttons section
3. Tap Mute Channel to stop receiving notifications from this channel
4. To re-enable notifications, tap Unmute Channel

When a channel is muted, you’ll still see new messages when you open it, but you won’t receive push notifications or sound alerts.

Tip

During event week, mute vendor channels you don’t need to monitor constantly. Unmute them 24 hours before the event to stay on top of last-minute changes.

Pin or Unpin a Channel

How to get there: Open any channel > tap the channel name > scroll to Pin Channel or Unpin Channel

1. Open the Channel Info screen
2. Scroll to the Action buttons section
3. Tap Pin Channel to move it to the top of your channel list
4. To unpin, tap Unpin Channel

Pinned channels appear at the very top of your channel list for easy access.

Tip

Pin your main event coordination channel and vendor summary channels. This keeps critical conversations within one tap.

View Channel Members

How to get there: Open any channel > tap the channel name > tap Members

1. Open the Channel Info screen
2. Tap the Members tile showing the member count (e.g., “12 members”)
3. A member list opens showing everyone in the channel

This is useful for confirming who has access to sensitive channels like “Budget & Payments” or “VIP Guest List.”

Archive a Channel

How to get there: Open any channel > tap the channel name > scroll to Archive Channel

1. Open the Channel Info screen
2. Scroll down and tap Archive Channel
3. A confirmation dialog appears: “Are you sure you want to archive this channel?”
4. Tap Archive to confirm

Archived channels are hidden from your main channel list but remain searchable. You can unarchive them later if needed.

Caution

Only channel creators or admins can archive channels. If you don’t see this option, ask the channel admin.

Next Best Action

After archiving channels for a completed event:

• Clean up: Archive all post-event vendor and guest channels
• Stay organized: Keep only active, future-focused channels visible
• Review: Periodically search archived channels if you need past notes or decisions

Delete a Channel

How to get there: Open any channel > tap the channel name > scroll to Delete Channel

1. Open the Channel Info screen
2. Scroll to the bottom and tap Delete Channel (shown in red)
3. A confirmation dialog appears: “This action cannot be undone. Are you sure you want to delete this channel?”
4. Tap Delete to confirm permanently

Danger

Deleting is permanent. All messages, files, and member list data for this channel are erased and cannot be recovered. Only do this for test channels or channels created by mistake.

Tip

Before deleting, consider archiving instead. Archived channels preserve all data but hide clutter from your active channel list.

---

What to Do Next

Your Situation	Recommended Next Step
Managing a wedding with 50+ vendors	Master channel organization to keep vendor teams separate
Too many notifications during event week	Set up notification schedules to quiet hours
Need to share archived channel data with co-organizer	Search for the archived channel and share key messages manually
Want to prevent accidental deletes	Assign a co-organizer with admin rights to manage critical channels

Related Articles

• Creating Channels - Set up new channels for different event teams
• Channel Organization Best Practices - Structure channels by role and timeline
• Notification Settings - Customize alerts for all channels
• Working with Channel Members - Add, remove, or promote members
• Searching Messages - Find past decisions in archived channels

Troubleshooting

“Channel not found”: The channel may have been deleted by an admin, or you’ve been removed from it. Ask your event organizer to re-add you.

Can’t see the Delete option: Only channel creators have permission to delete. If you created the channel and still don’t see it, try closing and reopening the channel.

Archived channel still appears in my list: Archived channels may take a few seconds to disappear. Refresh by closing and reopening the Connect tab.

Mute isn’t working and I still get notifications: Check your device’s notification settings for Velora. You may need to allow notifications at the app level first.

Can’t unpin a channel: Some channels (like #general) may be pinned by default. Check with your workspace admin if you need exceptions.