Directory Search

Finding People on Velora and Starting a Chat

Search across Velora by name, phone number, or email to message anyone on the platform - a caterer you met at a wedding expo, a co-organizer for your college fest, or a guest who booked with a different number.

Note

People search only shows results once you start typing. Velora never lists everyone on the platform, so your own profile stays just as private.

Searching for Someone

How to get there: Chat > New Chat

1. Open Chat from the bottom navigation.
2. Tap New Chat.
3. Type at least two characters of a name, a phone number, or an email address into the search bar at the top.
4. Wait a moment - results appear on their own as you type.
5. Scroll the list to find the right person.

Each result shows a profile photo, a name, and a second line underneath. That second line is either how you are connected (a shared event or community) or the person’s email address. A green dot on the photo means they are online right now.

Tip

Phone numbers work best in full international form, like +919876543210. Vendors often register with a business email rather than a personal one, so try both.

Tip

Two people named “Priya Sharma”? Use the second line to tell them apart. A shared event or community is the strongest signal that you have the right person.

Starting the Conversation

1. Tap the person’s row in the results, or tap the chat icon on the right.
2. The conversation opens straight away, with their name in the header.
3. Type your first message and send it.

Caution

If the person’s privacy settings require it, your chat starts as a message request instead. They will not see your messages in their main inbox until they accept, so keep your first message short and clear about who you are and which event you are calling about.

Next Best Action

After you reach someone, most organizers:

• For a vendor: Add them to your vendor list
• For a co-organizer: Invite them to your event team
• For a guest query: Check their booking

Previewing a Profile Photo

Tap a profile photo in the results to see it larger before you commit to messaging. Handy when you remember a face from a site visit but not a name.

Search Field Reference

Field	Description	Required
Search by name, phone, or email	Enter at least 2 characters. Accepts partial names, full phone numbers with country code, or email addresses.	Yes

What to Do Next

Your Situation	Recommended Next Step
Coordinating a wedding with several vendors	Create a group chat
Message request pending, deadline close	Send an SMS invitation instead
Person is not on Velora yet	Invite them to the platform
Chatting with your whole event team	Set up an event workspace
Getting unwanted messages	Adjust your message request settings

Related Articles

• Chat Basics - How direct messages, groups, and workspaces fit together.
• Message Requests - Accepting or declining messages from people you do not know.
• Group Chats - Coordinating several vendors or volunteers in one thread.
• Workspaces - Keeping event and community conversations separate.
• Privacy Settings - Controlling who can find and message you.
• Manage Vendors - Turning a new contact into a tracked vendor.
• Event Team Roles - Giving co-organizers the right access.

Troubleshooting

“No people found” - The person may not be on Velora, or may have registered with a different number or email. Try their name alone, then try their alternate email. Skip spaces and dashes in phone numbers.

Nothing happens when you type - You need at least two characters before search runs. A single letter shows only the intro screen.

“This member is not accepting message requests” - Their privacy settings block new conversations from people they do not share an event with. Add them to an event or community first, or reach them by phone.

“Could not start chat” or “Unable to message this user” - Usually a brief network problem. Check your connection and tap the person again.

The spinner keeps going and no results arrive - Your connection likely dropped mid-search. Clear the search bar, then retype your query to run it again.

Results look stale after you edit your search - Pause for a second after typing. Velora waits until you stop before running the search, so very fast typing can feel like a delay.