Enhanced Loading

Enhanced Loading Screen

The Enhanced Loading Screen is what you see when Velora starts up. It checks your login status, loads your settings, and gets you to the right part of the app - whether that’s your events, vendor directory, or community page. Think of it as the app’s “getting ready” moment before you can start managing your event.

How it works

This screen runs several checks in the background: verifying you’re logged in, fetching your latest data, checking if you need to accept updated policies, and even noticing if there’s an app update available. It also remembers the last page you were viewing and takes you straight back there.

What Happens During Loading

How to get there: The Enhanced Loading Screen appears automatically every time you open Velora.

When the app starts, several things happen behind the scenes:

1. Your login is verified: Velora checks if you’re still logged in and can access your account.
2. Your data loads: The app fetches your events, vendor contacts, and other saved information.
3. Policy updates are checked: If Velora’s terms or privacy policies have changed, you’ll be asked to accept them before continuing.
4. App updates are evaluated: If there’s a new version available, you’ll see an update prompt (either required or optional).
5. Your last location is remembered: Velora takes you back to the page you were viewing last time, or shows you your default tab.

Expert tip

If you see “Loading (Offline Mode)…” with an orange cloud icon, you’re connected to Velora but without internet access. You can still view cached event details and guest lists, but you won’t be able to make changes until you’re back online.

If Loading Takes Too Long

How to get there: This happens automatically if the app is stuck on the loading screen.

If the loading screen doesn’t progress after 10 seconds, Velora automatically redirects you to the login screen as a safety measure. This prevents the app from freezing indefinitely.

What to do:

1. Close and reopen Velora: Force-quit the app and launch it again.
2. Check your internet connection: Make sure you have WiFi or mobile data enabled.
3. Try logging in again: If you’re taken to the login screen, re-enter your credentials.

Important

If you’re redirected to login multiple times, your session may have expired. This is normal - just log back in with your email and password.

Offline Mode Indicator

How to get there: The offline mode badge appears automatically if you’re using Velora without an active internet connection.

If you see the Offline Mode label with a cloud-off icon, you’re in offline mode. This is useful for viewing event details before you go to a venue without service, but you can’t create new events or update guest lists.

Best practice for events

Before heading to a wedding venue or event location with poor signal, make sure to open your event in Velora while connected to WiFi. This caches all the details so you can access them even without internet.

Your Situation	Recommended Next Step
Logged in, no pending policies	Your app opens to your last-viewed page or your default tab (Events, Vendors, or Communities)
Need to accept updated policies	Review the new Terms and Conditions and Privacy Policy, then accept to continue
App update available (required)	Update from your app store immediately - Velora won’t let you continue without it
App update available (optional)	Choose to update now or skip for now (you can update anytime)
Logged out or session expired	Log back in with your email and password
Seeing an error on login screen	Troubleshoot login issues

Next Best Action

After Velora finishes loading and you’re in the app, your next steps depend on what you’re working on:

• Creating a new event: Set up your first event
• Managing guests: Build your guest list

Related Articles

• Login and Set Up Your Account: How to create your Velora account and first login
• Accepting Policies: What the terms and privacy policies cover
• Understanding Your Event Tabs: The difference between Events, Vendors, and Communities tabs
• Troubleshooting Connection Issues: Fixing WiFi and data problems that affect loading
• Updating Velora: When and how to update to the latest version

Troubleshooting

“Loading…” appears but doesn’t finish: Your internet connection may be unstable, or Velora’s servers may be experiencing issues. Wait 10–15 seconds (the app will auto-redirect). If it persists, close the app, check your internet, and reopen.

“Offline Mode” appears but I have internet: Your phone may have lost connection briefly. Try toggling airplane mode off and back on, or reconnect to WiFi to sync with Velora’s servers.

I’m taken to the login screen every time I open the app: Your session has expired (this happens after extended periods of inactivity). Log in again with your email and password. You’ll then be taken back to where you left off.

I see a policy acceptance screen I’ve already accepted: Velora’s policies were updated. Read the changes and accept again to proceed. This is a one-time action per update.

App update dialog won’t close: If it’s marked “Required,” you must update from your app store before continuing. If it’s “Optional,” tap Not Now or update at your convenience.