Transaction Detail Report
Transaction Detail Report
Section titled “Transaction Detail Report”The Transaction Detail Report is your line-by-line audit trail for every payment processed through Velora. Use it for financial reconciliation, accounting, tax filing, and resolving payment disputes.
How to Get There
Section titled “How to Get There”Home > Reports > Transaction Detail
- Open the Reports Hub from the main navigation.
- Under the Finance section, tap Transaction Detail.
- Data loads automatically across all your events.
Screen Layout
Section titled “Screen Layout”1. Summary Section
Section titled “1. Summary Section”Aggregate metrics across all visible transactions:
| Metric | Description |
|---|---|
| Total Transactions | Number of payment records in the current filter |
| Total Amount | Sum of all transaction amounts |
| Successful | Count of successful payments |
| Failed / Refunded | Count of failed or refunded transactions |
2. Controls Bar
Section titled “2. Controls Bar”| Action | Description |
|---|---|
| Column Chooser | Select which columns to display |
| Export | Download transactions as CSV or PDF |
| Refresh | Re-fetch the latest transaction data |
3. Filters
Section titled “3. Filters”Filter transactions by:
- Event selector — Narrow to a specific event
- Date range chips — All time, Today, Last 7 days, Last 30 days, or Custom range
- Inline column filters — Search by buyer name, transaction ID, or payment status
4. Transaction Grid
Section titled “4. Transaction Grid”Each row is one payment record with details such as:
- Transaction ID
- Buyer name
- Event name
- Ticket type
- Amount (INR)
- Payment method (UPI, Card, Net Banking)
- Payment status (Success, Failed, Refunded, Pending)
- Transaction date and time
5. Pagination
Section titled “5. Pagination”Navigate through transactions page-by-page. Large events may have hundreds or thousands of records.
Using Filters for Reconciliation
Section titled “Using Filters for Reconciliation”- Set the date range to match your accounting period (e.g., “Last 30 days” for monthly reconciliation).
- Optionally filter by a specific event.
- Use the payment status column filter to isolate “Failed” or “Refunded” transactions for investigation.
- Export the filtered results for your accountant.
Handling Empty Data
Section titled “Handling Empty Data”When no transactions match your filters:
- “No transactions found” message appears
- “No transactions match the current filters. Try adjusting the date range or event selection.”
- A Refresh button is provided to retry
What to Do Next
Section titled “What to Do Next”| Goal | Where to Go |
|---|---|
| View revenue trends and aggregates | Revenue Summary Report |
| See attendee purchase records | Purchase History Report |
| Get the event health overview | Executive Summary Report |
| Return to all reports | Reports Hub |
Related Articles
Section titled “Related Articles”Troubleshooting
Section titled “Troubleshooting”| Issue | Solution |
|---|---|
| ”No transactions found” | Adjust your date range or event filter. Transactions appear only after at least one payment is processed. |
| Transaction amount does not match ticket price | Transactions may include GST, convenience fees, or discounts applied at checkout. Check the breakdown in the buyer’s receipt. |
| Missing a specific transaction | Search by the buyer’s name or the gateway transaction ID using the inline column filters. If it is still missing, the payment may have been processed outside Velora. |
| Export file has too many rows | Apply date and event filters before exporting to narrow the dataset. |
| Refunded transaction still shows as “Success” | Refund processing can take 24-48 hours. Refresh the report after the refund period has elapsed. |