Active Call

Using the Call Screen

When you are on an audio or video call in Velora, this is the screen you see. Use it to talk with a vendor, a co-organizer, or a whole planning group, and to control your mic, camera, and when the call ends.

Prerequisites

You need an existing chat, either a direct message or a group, to start or receive a call.

Talking on an Audio Call

How to get there: Chats > open a conversation > start or accept a voice call

1. Look at the centre of the screen to see the other person’s photo and name.
2. Watch the ring around their photo, which glows while they are speaking.
3. Check the timer below the name to see how long the call has been running.
4. Use the controls along the bottom to mute yourself, switch your audio output, or hang up.

Tip

Audio calls are the safer choice on patchy venue Wi-Fi or a crowded wedding hall. Save video for decor walkthroughs and sample tastings, where seeing things actually matters.

Talking on a Video Call

How to get there: Chats > open a conversation > start or accept a video call

1. View the other person’s video filling the screen.
2. Find your own camera preview in the small floating tile marked You.
3. Read the name and call timer along the top of the screen.
4. Use the bottom controls to mute, turn your camera off, or end the call.

If the other person turns their camera off, their photo appears in the centre with Camera is off below it. Audio keeps working normally.

Tip

Drag your own preview tile anywhere on the screen. Park it in a corner so it never covers the mandap layout, the menu card, or whatever the other person is holding up to their camera.

Next Best Action

After a vendor call, most organizers:

• For confirmed bookings: Record the vendor and payment terms
• For pending quotes: Share the details in the chat thread

Joining a Group Call

How to get there: Chats > open a group conversation > start or accept a call

1. Check the participant count near the top of the screen to see how many people have joined.
2. Watch the grid to see everyone with their camera on.
3. Tap your camera control to turn your own video on or off during the call.

Note

On a group call, the count reflects the people currently connected, so it changes as your team drops in and out. This is normal during a long planning call.

Ending or Leaving a Call

How to get there: Any active call screen

1. Tap the red hang-up button, or tap the back arrow at the top of a video call.
2. Read the End call confirmation that appears.
3. Tap Cancel to stay on the call, or End call to disconnect.

Caution

On a one-to-one call, and on any call you started, hanging up ends the call for everyone. If you joined a group call that someone else started, hanging up only removes you and the rest of the group continues.

What to Do Next

Your Situation	Recommended Next Step
Vendor quote agreed on the call	Add the vendor to your event
Decisions your team needs in writing	Send a group message
Follow-up call needed later	Add it to your event timeline
Guest details discussed	Update your guest list

Related Articles

• Chatting with Your Team - where calls start from
• Starting a Call - placing voice and video calls
• Answering an Incoming Call - accepting or declining a ring
• Managing Vendors - saving what you agreed on a call
• Event Timeline - scheduling follow-ups
• Notification Settings - controlling call alerts
• Guest List Management - acting on guest changes

Troubleshooting

“Camera is off” - The other person has turned their camera off, or their camera has not started yet. Ask them to tap their camera control. Audio continues either way.

Your preview tile shows a grey person icon - Your camera has not started. Turn your camera off and on again from the bottom controls, and check that Velora has camera permission in your phone settings.

Your video switches off when you leave the app - Your camera is released whenever the app goes to the background, so the call continues as audio only. Return to Velora and turn your camera back on.

The call drops when you close the app fully - Closing Velora completely disconnects you. Keep the app open in the background during a call.

The back arrow does not leave straight away - It asks you to confirm first, so a stray tap never cuts off a vendor mid-sentence. Tap End call to confirm.

Your preview tile slips behind the bottom controls - Drag it back up towards the middle of the screen.