New Chat

Starting a New Chat

The New chat screen is where every conversation begins. Pick one person for a direct message, pick several to spin up a group, or jump straight into creating a channel or announcement for your event or community.

Prerequisites

You need to be part of an event or community workspace before you can message anyone. Members of that workspace are the people you will see listed here.

Message One Person

How to get there: Connect > New chat

1. Tap the New chat icon from your Connect screen.
2. Scroll the MEMBERS list, or type a name into the To: search box.
3. Tap the person you want. A tick appears on their photo.
4. Tap Message at the bottom to open the conversation.

Tip

The count beside MEMBERS tells you how many people match your search. If a caterer or photographer is not showing up, they may not have joined the workspace yet.

Create a Group Chat

How to get there: Connect > New chat

1. Tap the first person you want in the group.
2. Keep tapping more names. Each selection appears as a photo strip along the top.
3. Tap the small x on any photo in that strip to remove someone.
4. Tap Create group at the bottom. The button shows how many people you have picked.

The group opens straight away, named after the people you added. Rename it later from the group’s own settings.

Tip

For a wedding, groups work best when they mirror real responsibilities: one for decor and mandap setup, one for catering, one for the family core team. A single group with 40 people turns into noise fast.

Next Best Action

After your first group is running, most organizers:

• For vendor teams: Share your event schedule
• For guest coordination: Send invitations

Use the Quick Shortcuts

Three shortcuts sit above the member list when you have not searched or selected anyone.

Shortcut	Use it for
New group	A private conversation with a handful of people you choose
New channel	An ongoing topic space, such as #sangeet-rehearsals or #fest-volunteers
New announcement	A one-way broadcast to everyone in the workspace

1. Tap New group, New channel, or New announcement.
2. Follow the prompts on the next screen to name it and add people.

Note

New announcement is for workspace owners and admins. If you do not hold one of those roles, the option stays hidden and you will only see groups and channels.

Find People Outside Your Workspace

How to get there: Connect > New chat > Find people on Velora

1. Tap Find people on Velora.
2. Search by name, phone number, or email address.
3. Open a chat or send a connection request from the result.

Tip

Phone search is the fastest way to reach a vendor who is on Velora but not yet added to your event. Include the +91 country code for a clean match.

What to Do Next

Your Situation	Recommended Next Step
Coordinating multiple vendors	Create a channel per vendor category
Sending a venue change to all guests	Post an announcement
Person is not in the member list	Invite them to your workspace
Group is getting too noisy	Manage group notifications

Related Articles

• Chat Overview - How direct messages, groups, channels, and announcements differ.
• Creating a Channel - Set up topic spaces for long-running event workstreams.
• Posting an Announcement - Broadcast updates without opening a discussion.
• Managing Group Members - Add, remove, and promote people after a group exists.
• Inviting Team Members - Get vendors and volunteers into your workspace.
• Roles and Permissions - Why some people see options that others do not.
• Notification Settings - Keep the important threads loud and the rest quiet.

Troubleshooting

“Failed to start conversation” - The message could not be created, usually because of a dropped connection. Check your network and tap the person again.

“Failed to create group” - The group was not saved. Confirm you still have at least two people selected, then tap Create group again.

“Failed to load members” - Your workspace member list did not download. Tap Retry to try again.

“No members found” - Nobody in your workspace matches what you typed. Clear the search box with the x icon and check the spelling, or use Find people on Velora instead.

The Message button has disappeared - The button only shows when at least one person is selected. Tap a name to bring it back.

Only some people show up - The list covers the workspace you are currently viewing. Switch events or communities to see a different set of members.