Organiser Issue Pass Entry

Issuing a Pass on Someone’s Behalf

When a guest can’t book for themselves, you can issue their pass directly from the event. This guide is for event organisers and anyone with issuing rights on an event.

Prerequisites

You’ll need an event you organise with at least one pass or ticket type set up.

Starting the Issue via Form flow

How to get there: Dashboard > My Events > your event > Issue via Form

1. Open the event you’re issuing a pass for.
2. Scroll to the organiser tools on the event page.
3. Tap the Issue via Form tile for the pass type you want to issue.
4. Select the specific pass, if your event offers more than one.
5. Wait a moment while the booking form opens.

You’ll see a short loading screen while Velora checks your event and your organiser rights, then opens the correct form. This usually takes a second or two.

Note

Different pass types can open different forms. A Yoga pass and a general entry pass on the same event may collect different details, so don’t be surprised if the form looks different from the one you used last time.

Tip

Have the guest’s details ready before you tap the tile: full name, mobile number with +91, and email. Filling the form in one go is far quicker than hunting for a phone number halfway through, especially at a registration desk with a queue behind you.

Completing the guest’s details

How to get there: Dashboard > My Events > your event > Issue via Form

1. Enter the guest’s details in the form that opens.
2. Review each field before moving on: the pass is issued to exactly what you type here.
3. Tap through to checkout.
4. For a free event, confirm to issue the pass straight away.
5. For a paid event, complete payment by UPI, card, or the method your event accepts.

Because you started from the organiser tile, Velora records the pass as issued by you rather than booked by the guest. Your event reports will show it that way.

Next Best Action

After the pass is issued, most organisers:

• For paid events: Check the payment landed
• For free events: Send the guest their pass by SMS

Issuing several passes in a row

1. Finish the first pass all the way to confirmation.
2. Return to the event page.
3. Tap Issue via Form again for the next guest.

Each pass starts with a clean form, so details from the previous guest never carry over.

Caution

Every completed form issues a real pass and, on paid events, takes a real payment. Double-check the mobile number before you confirm - that’s where the pass is delivered.

Tip

At a busy wedding sangeet or a college fest gate, nominate one person to handle on-the-spot issuing. Two people working the same guest list at once is how duplicate passes happen.

What to Do Next

Your Situation	Recommended Next Step
Paid event, pass just issued	Reconcile payments
Free event, pass just issued	Send the pass by SMS
Issuing for many guests at once	Bulk invite from your guest list
Guest arriving at the venue	Scan passes at the gate
You couldn’t see the tile	Manage organiser access

Related Articles

• Create your first event - set up the event before you can issue anything.
• Set up tickets and pass types - define what you’re issuing.
• Organiser roles and permissions - who on your team can issue passes.
• Check in guests at the gate - use issued passes on event day.
• Send SMS invitations - get the pass into the guest’s hands.
• Managing your guest list - track who has a pass and who doesn’t.
• Payments and refunds - handle money on paid passes.

Troubleshooting

“You don’t have permission to issue passes for this event” - Your account isn’t listed as an organiser on this event, or your rights were changed. Ask the event owner to add you, then reopen the event.

“Could not open the Issue via Form flow. Please try again.” - Something went wrong while preparing the form. Tap the tile again. If it keeps happening, the pass type may not have a form attached yet - contact the event owner or Velora support.

The loading screen sits there for a long time - This is almost always a weak connection. Move to better signal and try again; nothing is issued while the screen is loading.

You’re sent back to the event page straight away - Velora couldn’t load the event details. Pull to refresh the event page and retry.

The form asks for details you don’t have - Close it and collect the information first. An incomplete form won’t issue a pass, and you’ll have to start over.