Feedback Form

Creating and Editing Feedback Questions

Set up the short questions your guests and organizers see inside Velora, so you can collect ratings on the moments that matter. This is for team members who manage feedback for your organisation.

Prerequisites

Before you start, you’ll need an event and feedback management access on your Velora account.

Write the question

How to get there: Dashboard > Feedback > New Question

1. Tap New Question.
2. Enter your question in the Question field. Keep it between 4 and 100 characters.
3. Choose a response style under Type: Stars for a 1-to-5 rating, or Thumbs for a simple up or down.
4. Read the short line below the buttons to confirm how that style behaves.

Tip

Ask one thing at a time. “How smooth was check-in?” gets far better answers than “How was the venue, catering and check-in?” For a Diwali party or a sangeet, name the moment: guests remember the specific bit you ask about.

Note

Use Stars when you want to track a score over time, and Thumbs when you only need a quick yes-or-no signal. Thumbs usually gets more responses because it takes one tap.

Choose where and when it appears

How to get there: Dashboard > Feedback > Where & When

1. Select a Feature area so the question is tied to the right part of Velora, such as events or guests.
2. Select a Trigger moment: the point in the journey where the question appears, for example just after an event is created.
3. Select a Persona so only the right kind of person sees it, such as an organizer or a guest.

Caution

All three choices work together. If a question never appears, it is usually because the persona and trigger combination is narrower than you expected: an organizer-only question will not reach guests, no matter how the rest is set up.

Next Best Action

After setting the targeting, most organizers:

• For a live event: Review incoming responses
• For an upcoming event: Plan your event timeline

Set how it is delivered

How to get there: Dashboard > Feedback > Delivery

1. Turn Active on to start showing the question, or off to keep it as a draft.
2. Enter a Priority number between 1 and 1000.
3. Tap Save to create the question, or Update if you are editing one.
4. Wait for the confirmation message. A green message means it saved; a red one explains what went wrong.

Tip

Lower numbers win. If two questions target the same persona, moment and area, the one with priority 1 shows before the one with 100. Leave gaps of 10 or more between your questions so you can slot a new one in later without renumbering everything.

Edit an existing question

1. Open the question from your feedback list.
2. Change any field you need. Your current values are already filled in.
3. Tap Update and wait for the confirmation.

Caution

Turning Active off stops the question from appearing straight away. Responses you already collected stay where they are.

Fields

Field	Description	Required
Question	The wording guests or organizers read, 4 to 100 characters	Yes
Type	Stars for a 1-to-5 rating, Thumbs for up or down	Yes
Feature area	The part of Velora the question is about	Yes
Trigger moment	The point in the journey when it appears	Yes
Persona	Who sees the question	Yes
Active	Whether the question is live right now	No
Priority	Order when several questions match, 1 to 1000, lower shows first	Yes

What to Do Next

Your Situation	Recommended Next Step
Question is live and collecting answers	Read your feedback responses
Wedding or large family function	Set up your guest list
Corporate meetup or college fest	Track event attendance
Paid event with ticket buyers	Set up tickets
Too many questions firing at once	Raise the priority number on the less important ones

Related Articles

• Reading feedback responses: see the ratings your questions collect.
• Managing your feedback questions: browse, search and switch questions on or off.
• Create your first event: needed before feedback has anywhere to appear.
• Guest list management: keep the audience for guest-facing questions accurate.
• Sending SMS invitations: pair invites with a post-event question.
• Event timeline: line up trigger moments with your run sheet.
• Team roles and permissions: control who can edit feedback questions.

Troubleshooting

“This field is required” - One of the starred fields is empty. Scroll up and fill in the question, all three targeting choices, and the priority number.

“Question is too short” - Your question is under 4 characters. Write it out as a full question so people know what you are asking.

“Question is too long” - You have hit the 100-character limit. Trim it, or split it into two separate questions.

“Enter a valid number” - The priority box needs digits only. Remove any spaces, commas or symbols.

“Priority must be at least 1” or “Priority is too high” - Priority only accepts 1 through 1000. Pick a number in that range: 100 is a good middle-of-the-road default.

“Please fix the errors below” - One or more fields failed a check. Any field with a red outline needs attention before you can save.

“Couldn’t save” - Usually a patchy connection. Check your network and tap Save again. If the message includes extra detail, that detail names the exact field the server rejected.