Favourites

Using Favourites in Chat

Favourites keeps your most important conversations one tap away, so the caterer’s channel or your lead coordinator’s messages never get buried under a hundred other threads. This is for anyone using Velora chat to run an event.

Prerequisites

You’ll need at least one conversation in Velora chat - a channel, a direct message, or a group.

Opening Your Favourites

How to get there: Chat > Favourites

1. Open Chat from your dashboard.
2. Tap the Favourites option.
3. Wait a moment while your starred conversations load.

Your favourites are split across three tabs so you can find things fast:

Tab	What’s in it
Channels	Broad topic channels, like a vendor coordination channel
DMs	One-to-one conversations with a single person
Groups	Smaller group threads, like your sangeet committee

Tip

Before a big event day, favourite one conversation per function - decor, catering, photography. On the day itself you’ll be switching between them constantly, and three tabs beats scrolling a full inbox.

Opening a Favourite Conversation

How to get there: Chat > Favourites > pick a tab

1. Tap the tab that matches what you’re looking for: Channels, DMs, or Groups.
2. Scroll to the conversation you want. Each row shows the name and a preview of the latest message.
3. Tap the row to open the full conversation.

Next Best Action

Once your key conversations are favourited, most organizers:

• Running a wedding or multi-day event: set up a separate group per function so favourites stay meaningful
• Coordinating vendors: pin the vendor channel and share your final timeline there

Viewing a Profile Picture

1. Find the conversation in any of the three tabs.
2. Tap the round profile picture on the left of the row.
3. The picture opens larger, along with the name.
4. Tap outside the picture to close it.

This is handy when you’re checking you’ve got the right Sharma ji before firing off a payment reminder.

Removing a Conversation From Favourites

1. Find the conversation you want to remove.
2. Swipe the row from right to left.
3. A star icon appears behind the row as you swipe.
4. Release. A short message confirms the conversation was removed from favourites.

Caution

Removing from favourites only clears the shortcut. The conversation, its members and its full message history stay exactly where they are in your chat list.

Tip

Do a favourites clear-out the week after each event. Once the Diwali party wraps, unfavourite the decor and catering threads so your list is clean for the next wedding season.

What to Do Next

Your Situation	Recommended Next Step
Running a large event with many vendors	Create channels by function
Coordinating a small core team	Start a group conversation
Need a private word with one vendor	Send a direct message
Favourites list is getting long	Unfavourite finished threads using the swipe above
Want alerts from key threads only	Manage chat notifications

Related Articles

• Chat Basics - how conversations, channels and DMs fit together
• Creating Chat Channels - set up topic channels before you favourite them
• Group Conversations - build small teams for each event function
• Direct Messages - one-to-one threads with vendors and staff
• Notification Preferences - control which threads buzz your phone
• Vendor Coordination - keep vendor conversations tied to your event
• Managing Your Event Team - decide who belongs in which conversation

Troubleshooting

“No favourite channels” - You haven’t starred any channels yet. Open a channel and favourite it, and it appears here straight away.

“No favourite DMs” - The DMs tab only shows one-to-one conversations you’ve starred. Group threads live under the Groups tab instead.

“No favourite groups” - Nothing starred yet in this tab. Favourite a group from the group conversation itself.

Loading spinner won’t finish - Your connection may have dropped. Check your network, go back, and open Favourites again.

“Unknown” shown instead of a name - The other person’s profile hasn’t loaded. Open the conversation to see who it is, or refresh the screen.

Swipe doesn’t remove the conversation - Swipe fully from right to left in one motion. A short swipe springs the row back without doing anything.