Vendors Dashboard

Vendor Dashboard: View Messages, Enquiries & Proposals

Your Vendor Dashboard is your command center as a service vendor on Velora. It shows all incoming client messages, event enquiries, and proposals in one place—so you never miss an opportunity. Whether you’re a caterer, photographer, decorator, or event planner, this is where client work flows in.

What You’ll See Here

• Messages from event organizers
• Enquiries about your services with event details
• Proposals you’ve submitted, and their status (Draft, Submitted, Accepted, Declined)

View Your Messages

How to get there: Open in Velora → Scroll to the Messages section

Your messages section shows recent conversations with clients. This is where event organizers ask questions, confirm details, or request changes.

1. Scroll down to see the Messages section at the top of your dashboard.
2. Tap any message card to open the full conversation.
3. Tap View More to see all messages (if you have more than 3 unread messages).

Keep Conversations Fast

Respond to enquiry messages within 2–4 hours. Faster responses increase your chance of winning the booking—especially during peak wedding season (November–March).

Review Enquiries for New Events

How to get there: Dashboard → Enquiries section

Enquiries are structured requests from event organizers. Each one includes:

• Event type (wedding, corporate, festival, etc.)
• Guest count or event scale
• Budget range
• Date and location
• Specific requirements

1. Scroll to the Enquiries section.
2. Tap any enquiry card to see full details (event dates, venue, client contact info, etc.).
3. Tap View More to expand the list and see all enquiries (if you have more than 3).
4. Review the event details and decide if it’s a good fit for your business.

Respond Fast to Enquiries

Organizers often contact multiple vendors at once. If you’re interested, send a proposal or message within 24 hours. In Indian wedding season, delays cost you bookings.

Track Your Proposals

How to get there: Dashboard → Proposals section

Your proposals section shows every quote you’ve sent to clients. Each proposal has a status:

Status	What It Means	Next Action
Draft	You’re still working on it	Finish the quote and submit
Submitted	Client is reviewing your proposal	Wait for their response
Accepted	Client hired you—celebration time! ✨	Confirm details, send contract/invoice
Declined	Client chose another vendor	Review feedback, improve for next time
Cancelled	Event was cancelled or postponed	Follow up on rescheduling if needed

1. Scroll to the Proposals section.
2. Tap any proposal to see your quote, rate card, and terms.
3. Check the status color at a glance (teal = Draft, orange = Submitted, blue = Accepted, red = Declined, grey = Cancelled).
4. Tap View More to see all proposals and apply filters (optional).

Next Best Action

After a client accepts your proposal:

• Send a confirmation message with the next steps (payment due date, contract signing, etc.)
• Keep backup dates in mind (monsoon delays, venue changes—common in Indian events)
• Schedule a call to confirm final headcount and special requests

Refresh Your Dashboard

Your dashboard updates automatically, but you can also refresh manually:

1. Pull down from the top of the screen to refresh all sections instantly.
2. Watch the refresh indicator disappear once data loads.

When to Refresh

Refresh after you send a proposal or message to see immediate client responses. Clients often reply quickly during decision-making phase.

Handle Loading & Errors

If your dashboard is slow to load:

• Spinner icon = Velora is fetching your latest data. Wait a few seconds.
• Error message = Connectivity issue. Check your internet and try again.

1. Ensure you’re connected to WiFi or mobile data.
2. Pull down to refresh the screen.
3. If the error persists, close and reopen the Velora app.

Common Reasons for Delays

• Slow internet during peak hours (evenings, weekends)
• High traffic during wedding season
• Large number of proposals or messages to load

Try refreshing during off-peak hours if you experience lag.

What to Do Next

Your Situation	Recommended Next Step
You received a new enquiry	Create and send a proposal
A client accepted your proposal	Confirm booking details and send invoice
You want to message a client back	Send a message through Velora
You need to update your profile	Edit your vendor profile and rates

Related Articles

• How to Create Your Vendor Profile — Set up your business details, rates, and portfolio
• Submit Proposals to Event Organizers — Build winning quotes that close deals
• Manage Your Bookings — After the client says yes
• Vendor Messaging Guide — Best practices for client conversations
• Understanding Event Types & Requirements — Know what organizers need

Troubleshooting

“I don’t see any enquiries or messages” — You may not have received any yet, or your app needs a refresh. Try pulling down to refresh, or check if your profile is complete and visible to organizers. It can take 24–48 hours for visibility after profile creation.

“A proposal shows as Submitted but I haven’t sent it” — The status may have auto-updated after you hit Save. Open the proposal to verify the submission timestamp, or check your sent messages history.

“Messages are loading slowly” — Large files or slow internet can delay message display. Wait 10 seconds, refresh, or check your connection. In busy season, expect slight delays.

“I see a proposal is Declined but I want to reach out to the client” — You can still message them through the Messages section. Keep it professional and ask if they’d like to reschedule or if you can adjust your quote.

“View More button doesn’t work” — This usually means your app needs an update. Go to your app store (Google Play or Apple App Store) and check for a Velora update.