Manage Charges

Setting Up Ticket Charges and Fees

Add service charges to your event tickets, decide who pays them, and see exactly what buyers pay and what lands in your account. This is for organizers selling paid tickets on Velora.

Prerequisites

Before you start, you’ll need an event with at least one ticket batch.

Adding a Service Charge

How to get there: Dashboard > Your Event > Tickets > Manage Charges

1. Tap + Add Service Charge. A new charge card appears.
2. Select a Charge Type: Flat Amount for a fixed rupee value, or Percentage for a share of the ticket price.
3. Enter the Value. Flat charges take a rupee figure like 100; percentage charges take a number like 3.
4. Choose a Purpose that matches the charge: handling fee, payment gateway pass-through, or other.
5. Enter a Label. This is the name buyers see at checkout, so keep it plain: Handling Fee, not HF-2.
6. Add a Description if the charge needs explaining. Buyers appreciate knowing why a fee exists.

Tip

For a Diwali party or a college fest where price sensitivity is high, a flat ₹20 handling fee reads better than a 3% cut. Round numbers feel deliberate; odd percentages feel like a hidden markup.

Choosing Who Pays

Every charge needs a payer. Look for the Who pays? control on each charge card.

1. Select Organizer absorbs to take the charge out of your own payout. The buyer sees the plain ticket price.
2. Select Pass to buyer to add the charge on top of the ticket price at checkout.
3. Watch the Live Preview update as you switch. Your net payout changes immediately.

Caution

Passing charges to buyers raises the checkout total, which is the number people compare when deciding to book. For weddings and invite-only events, absorbing charges usually keeps registrations smoother.

Controlling What Buyers See

Each charge has a Show this on checkout switch.

1. Turn the switch on to list the charge as its own line at checkout.
2. Turn the switch off to fold it into a combined Additional Charges line instead.

Note

Turning off visibility does not remove the charge. Buyers still pay it; it just appears grouped rather than itemised.

Reading the Live Preview

The Live Preview shows a sample ticket priced at ₹1,000 (or your batch price) broken down line by line.

1. Check the Buyer Pays total. This is the final amount at checkout.
2. Check the highlighted You Receive figure. This is your net payout per ticket.
3. Fill in any incomplete charge cards. The preview stays blank until every charge has a label and a valid value.

Next Best Action

After your charges look right, most organizers:

• For public ticket sales: Publish your event
• For invite-only events: Send invitations

Saving and Removing Charges

1. Tap Save Changes at the bottom. The button stays greyed out until every charge is valid and you have made a change.
2. Wait for the success message. You return to your ticket batch list automatically.

To remove a charge, tap the delete icon on its card and confirm.

Danger

Charges affect what buyers pay in real money. Changing them after tickets have sold means two buyers of the same ticket paid different totals. Settle your charges before you open sales.

Charge Fields

Field	Description	Required
Charge Type	Flat rupee amount or a percentage of ticket price	Yes
Value	The amount or percentage. Must be above zero; percentages must be under 100	Yes
Purpose	Handling fee, gateway pass-through, or other	Yes
Label	Name shown to buyers, up to 40 characters	Yes
Description	Short explanation, up to 140 characters	No
Who pays?	Organizer absorbs or pass to buyer	Yes
Show this on checkout	Itemise the charge or group it	No

What to Do Next

Your Situation	Recommended Next Step
Charges are set and tickets are ready	Publish your event
You want to test the buyer experience	Preview your checkout page
You need to adjust ticket prices	Edit ticket batches
Payouts need a bank account	Set up payouts
You want to offer discounts	Create promo codes

Related Articles

• Setting Up Tickets - Create the ticket batches these charges apply to.
• Payout Settings - Where your net earnings land after each sale.
• Publishing Your Event - Go live once charges are final.
• Promo Codes and Discounts - Balance charges with offers for early bookings.
• Understanding Your Sales Dashboard - Track revenue after charges.
• Refunds and Cancellations - How charges behave when a booking is cancelled.
• Creating Your First Event - Start here if you have not made an event yet.

Troubleshooting

“Value is required” - The charge value is empty or zero. Enter a number above zero. Flat charges need rupees, percentage charges need a percent figure.

“Percentage must be less than 100%” - A percentage charge cannot equal or exceed the full ticket price. Use a figure under 100, or switch to a flat amount.

“Label is required” - Every charge needs a name buyers can read at checkout. Add a short, plain label.

“Fill in all charge details to see the preview” - One or more charge cards are incomplete. Finish every card, then the breakdown appears.

“Your net payout must be greater than zero” - Your charges add up to more than the ticket price, leaving you nothing. Reduce the charges or raise the ticket price.

Save Changes is greyed out - Either nothing has changed yet, or a charge still has an error. Scroll through each card and fix the red fields.

Your charges did not save - The message shown explains why. Check your internet connection and try again; your entries stay on screen.