Create D M

Starting a Direct Message

Use this screen to search for team members and start a one-on-one conversation. Perfect for quick coordination with your vendors, co-organizers, or venue contacts during event planning.

Prerequisites

You need to be part of a workspace (event or community) to message other members.

Search and Find Team Members

How to get there: Connect > Chat > + New Message

1. Tap the + New Message button from your chat list
2. The search field opens automatically - start typing a person’s name
3. Results filter as you type, showing matching team members
4. Scroll through the list to find who you need

Tip

The search works with partial names - type “Arun” to find “Arun Patel” or “Arundhati Singh”. Case doesn’t matter.

Start a Direct Message

Once you’ve found the person you want to message:

1. Locate their name in the filtered list
2. Check their profile picture, name, and role (e.g., “Venue Manager”, “Caterer”)
3. Tap on their name to open the direct message conversation
4. Wait for the chat to load - you’ll see a loading spinner briefly
5. Start typing your first message

Next Best Action

After opening a DM, most organizers:

• Quick coordination: Message vendor confirmations (“Can you confirm catering headcount by tomorrow?”)
• Last-minute updates: Send time or location changes to team leads
• Payment follow-ups: Discuss outstanding invoices or deposit deadlines

Tip

Online status appears next to their avatar - a green dot means they’re available right now. This helps you prioritize urgent messages.

Troubleshooting

“No people found”: You’ve typed a name that doesn’t match anyone in your workspace. Check the spelling or search for a partial name. Remember, only workspace members appear here - you can’t message people outside your event or community.

“Failed to start DM: [error]”: The app couldn’t create the conversation. This usually happens due to connection issues. Check your internet, close the search screen, and try again. If it persists, the person may have left the workspace.

Search field is empty or frozen: Tap the search box again to refocus it. If the keyboard doesn’t appear, close and reopen the New Message screen.

Person’s status shows offline but you need to reach them: Send the message anyway - they’ll see it when they reconnect. For urgent vendor issues, follow up with a phone call or SMS.

Can’t find someone you know is in the workspace: They may have changed their name recently or use a nickname. Try searching different variations (first name only, last name only, or nickname).