Ticket Enquiry

Search for Tickets by Phone Number

Use the Ticket Enquiry screen to quickly find attendee tickets and payment details by entering their phone number. This is perfect for on-the-spot guest verification at your event entrance or for helping guests recover lost ticket information.

When You’ll Use This

• A guest arrives at your event and needs to verify their ticket
• You’re running the registration desk or QR scanner
• A guest lost their ticket confirmation and needs help
• You need to check how many tickets someone purchased

Search for a Ticket

How to get there: [Open the Ticket Enquiry screen from your event’s QR scanner dashboard]

1. Select your country — Tap the country code button (e.g., +91 for India) to choose a different country if needed. A dropdown appears with flags, country names, and dial codes. Scroll or search for your country, then tap it.

2. Enter the guest’s phone number — Type the phone number (without the country code) into the phone number field. You only need the digits—spaces and special characters are ignored.

3. Tap Search — Press the blue Search button (magnifying glass icon) to look up the ticket.

4. Wait for results — A loading spinner appears while the system searches. This takes a few seconds.

Pro Tip

If the guest’s phone number contains special formatting, just type the digits. The system strips out dashes, spaces, and parentheses automatically.

Understand the Ticket Card

When a ticket is found, you see a card showing:

• Guest’s name and masked phone number (shown as +91 98XXXXX6789 for privacy)
• Ticket type — The category they purchased (e.g., “General”, “VIP”, “Early Bird”)
• Usage bar — Visual progress showing how many tickets have been scanned vs. total purchased
• Status indicator — Green dot if tickets remain, red if all are used
• Remaining count — How many tickets are still available to scan

For example: A guest with 4 tickets who has scanned 2 shows 2 / 4 with a half-filled progress bar.

Next Best Action

After finding a ticket, most organizers:

• At the gate: Scan the guest’s QR code to mark tickets as used
• For lost tickets: Share or send the ticket details via WhatsApp or email
• For group bookings: Tap the card to see the full guest list (children or companions)

View Detailed Ticket Information

1. Tap the ticket card to open a full details sheet that slides up from the bottom.

2. Review the statistics — You see three stat cards:

   • Total tickets purchased (blue)
   • Used tickets scanned so far (amber)
   • Left tickets remaining (green or red if zero)

3. Check contact details — Phone number and ticket ID are shown for reference.

4. Scroll down to see the guest list (if this is a group booking with child guests or companions).

5. Tap outside the sheet or swipe down to close and return to search.

For Large Bookings

If a guest bought tickets for a wedding or corporate event with many attendees, the guest list scrolls. You can verify attendee names and their phone numbers here.

Resend Lost Tickets (Recovery Flow)

If a guest claims they never received their ticket confirmation:

1. Search for their phone number using the steps above.

2. Tap the ticket card to open details.

3. Look for the Payments section — You’ll see “Payments” badge at the bottom showing their successful purchase records.

4. Tap Payments to open the purchases list.

5. Select Send (envelope icon) — The system resends the ticket PDF to their phone via WhatsApp or email.

6. Confirm the action — A “Ticket sent successfully” message appears.

Before Resending

Verify the guest’s identity (name, event date, ticket type) before resending tickets. This prevents tickets being sent to the wrong person.

Share Tickets with a Guest

If a guest needs their ticket as a PDF file they can download or print:

1. Search and open their ticket as described above.

2. Tap the Payments badge at the bottom of the card.

3. Select Share (arrow icon) for the purchase you want to share.

4. The system downloads the ticket PDF and opens your device’s share menu.

5. Choose how to send it — WhatsApp, email, Telegram, AirDrop, or save locally. You can send to multiple people if needed.

Event Code Help

At the bottom of the Payments sheet, you’ll see an Event Code — guests can text this code to your WhatsApp number to get help anytime.

Troubleshooting

“Guest not found” — The phone number isn’t in your system. Double-check the number with the guest, ensure you selected the correct country code, and try again. If they registered under a different number, ask them for the phone they used at sign-up.

“Please enter a valid phone number” — The number is too short or contains only spaces. Phone numbers must be at least 7 digits. Remove any country code from the input field (the country picker already adds it).

Phone number shows as masked (e.g., 98XXXXX6789) — This is intentional for privacy during gate scanning. Tap the ticket card to see the full number in the detail sheet, where it’s safe to verify with the guest.

Ticket shows “Fully Used” but guest says they have tickets left — All tickets for this purchase have already been scanned and marked as used. Check the guest list in the detail sheet to confirm the count, or contact your organiser to investigate duplicate purchases.

WhatsApp link doesn’t work — Your WhatsApp support number may not be set up. Contact your event organiser to add the WhatsApp integration so guests can reach help via the event code.

Related Articles

• Set Up QR Scanner for Gate Check-In — Configure scanning at your event entrance
• Manage Guest Lists and Invitations — Add and organise attendees before the event
• Understand Ticket Types and Pricing — Learn how to set up different ticket categories
• Send Event Updates via WhatsApp — Keep guests informed after ticket purchase
• Download Event Reports — Export attendance and sales data
• Recover Lost Ticket Details — Help guests retrieve their confirmations
• Resend Tickets Automatically — Set up auto-resend for common issues