Ticket Scan Landing

Verifying Tickets from a QR Code Link

When someone shares a ticket QR code with you (or you scan one with your phone camera), this screen shows you the ticket details and helps you decide what to do next. It’s your entry point to the ticket verification system.

What This Screen Does

This screen appears when you open a ticket QR link on your phone. It decodes the ticket information, shows you key details (like ticket ID and event code), and gives you options to verify the ticket in the full scanner or return home.

Understanding the Ticket Details

How to get there: Scan or open a ticket QR code link from an event organizer.

When the ticket link opens, you’ll see a card with four pieces of information:

Detail	What It Means
Ticket ID	The unique identifier for this ticket (shown truncated as abc123...xyz789)
Event Code	The code for the event this ticket belongs to
Format	How the ticket was encoded (QR code type)
Max Entries	How many times this ticket can be used to enter the venue

Reading Truncated IDs

Long ticket IDs are shortened for readability. The first 8 and last 8 characters are shown to help you identify the ticket without overwhelming your screen.

Responding to Errors

How to get there: Scan or open an invalid or incomplete ticket QR link.

If you see an error message on this screen, it means one of these happened:

“No ticket data found in the link.” — The QR code or link you scanned doesn’t contain ticket information. Ask the organizer for a valid ticket link.

“This ticket link contains invalid data.” — The ticket data is corrupted or outdated. Try scanning the QR code again, or contact the event organizer for a new link.

In both cases, tap Go to Home to return to your dashboard.

Why This Matters

Invalid tickets can’t be used to enter events. Always get a fresh ticket link from the organizer if you’re seeing errors.

Next Steps: Verifying in the App

How to get there: You’ve opened a valid ticket QR link and see the ticket details.

Once you see the ticket information displayed:

1. Review the Ticket ID, Event Code, Format, and Max Entries to confirm this is your ticket.
2. Tap Verify in App to open the full scanner interface within Velora. (This button appears after the ticket details load successfully.)
3. Use the scanner to validate your ticket at the event venue.

Next Best Action

After verifying your ticket:

• For multi-entry tickets: Keep the QR code handy—you can scan it multiple times.
• For single-entry tickets: You won’t be able to use this ticket again after it’s scanned at the gate.
• If you have issues: Contact the event organizer with your Ticket ID so they can investigate.

Pro Tip for Event Organizers

If you’re testing ticket QR codes before your event, make sure each test link includes valid token data. This screen helps you spot problems early.

Returning Home

How to get there: You’ve seen the ticket details or an error message.

Tap Go to Home to exit this screen and return to your main Velora dashboard. Your ticket information isn’t lost—you can always scan the QR code again or ask the organizer to resend the link.

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Related Articles

• Understanding Event Codes — Learn what event codes mean and how they’re used
• Scanning Tickets at Your Event — Full guide to using the scanner during your event
• QR Codes and Mobile Tickets — How Velora generates and manages ticket QR codes
• Troubleshooting Ticket Issues — Common ticket problems and solutions
• Managing Event Access — Control who can scan and verify tickets
• Ticket Verification Best Practices — Tips for smooth entry at events