Ticket Scan and Verification
Ticket Scan and Verification
Section titled “Ticket Scan and Verification”When someone scans a Velora ticket QR code using their phone camera (outside the Velora app), this landing page opens and shows the basic ticket information along with its verification status.
How to Get There
Section titled “How to Get There”Scan a ticket QR code with your phone camera
- A guest or venue staff member points their phone camera at a printed or digital ticket QR code.
- The phone detects the URL embedded in the QR code (e.g.,
velora.events/ts/DIWALI2026?d=...). - Tapping the URL opens the Ticket Scan Landing page.
What You See
Section titled “What You See”Successful Scan
Section titled “Successful Scan”If the QR code contains valid ticket data, you see:
| Field | Description |
|---|---|
| Status | ”Pending Verification”: the ticket has been decoded but not yet validated against the backend |
| Ticket ID | A truncated version of the unique ticket identifier (first 8 and last 8 characters) |
| Event Code | The event’s short code (e.g., “DIWALI2026”) |
| Format | The QR token format (e.g., compact, standard) |
| Max Entries | How many times this ticket allows entry (usually 1) |
A hint message at the top explains: “Open this event in the Velora app to scan and validate tickets with your scanner device.”
Error States
Section titled “Error States”| Error | What it means |
|---|---|
| ”No ticket data found in the link” | The QR code URL did not contain a token parameter |
| ”This ticket link contains invalid data” | The token could not be decoded - the QR code may be damaged or tampered with |
In both error cases, a Go to Home button lets you navigate to the Velora home page.
Ticket Details Card
Section titled “Ticket Details Card”The decoded ticket information is displayed in a clean card format:
| Field | Icon | Example |
|---|---|---|
| Ticket ID | Ticket icon | abc12345...xyz78901 |
| Event Code | Calendar icon | DIWALI2026 |
| Format | Category icon | Compact |
| Max Entries | People icon | 1 |
What to Do Next
Section titled “What to Do Next”| Task | Where to go |
|---|---|
| Validate ticket properly for check-in | Open the Velora app QR scanner |
| Look up a ticket by phone number | Ticket Recovery & Enquiry |
| Go to the Velora home page | Tap Go to Home button |
Related Articles
Section titled “Related Articles”Troubleshooting
Section titled “Troubleshooting”The QR code scan opens a blank page. Ensure you have an internet connection. The landing page needs to load from the Velora servers. If the page is blank, the URL may be malformed - try scanning the QR code again.
I see “No ticket data found in the link.” The QR code URL did not include the encrypted ticket token. This can happen if the QR code was partially printed or cropped. Ask the guest to show the complete ticket (digital or printed).
The page shows “Invalid data” but the ticket should be valid. The QR code may have been damaged, wrinkled, or partially obscured. Try scanning in better lighting. If the issue persists, use the phone number search in Ticket Recovery instead.
I want to use this for event check-in but it says “Pending Verification.” This landing page does not perform server-side validation or mark tickets as used. For actual event check-in, use the Velora app’s dedicated QR scanner feature which connects to the backend and records entries.