Add External Bouncer

Adding External Security Staff to Your Event

Bring in bouncers and security staff who aren’t part of your regular crew, and assign them to the exact events and activities where you need them. This is for event organizers and security leads handling entry management.

Prerequisites

Before you start, you’ll need an event with at least one activity already added.

Choose Where They Will Work

How to get there: Dashboard > Bouncers > Add External

1. Tap Add External to open the form.
2. Under Events, select every event this security team will cover.
3. Under Activities, select the specific activities they’ll be posted at, such as the sangeet, the reception entry, or a Diwali night gate.

Caution

Changing your event selection clears your activity choices. Finalise your events first, then pick activities.

Tip

For a multi-day wedding, assign separate teams per activity instead of one team across everything. Gate staff who know one guest list handle entry far faster than staff juggling three.

Add Each Person’s Contact Number

How to get there: Dashboard > Bouncers > Add External > Add Phone

1. Tap + Add Phone.
2. Enter the person’s First Name and Last Name.
3. Tap the flag and dial code (for example +91) to change the country.
4. Search for the country by name or code, then tap it.
5. Type the mobile number, digits only.
6. Tap Add.

The person now appears in your list with their name and number. Repeat for everyone on the team.

To remove someone, tap the delete icon on their row.

Note

You can pick from India, United States, Canada, and the UAE. Numbers are checked against the format for the country you select, so a 10-digit Indian number won’t pass while +1 is selected.

Next Best Action

After adding your team, most organizers:

• For ticketed events: Set up ticket scanning so your staff can verify entry
• For invite-only events: Share the guest list with the gate team

Save the Assignment

1. Review your events, activities, and the list of people.
2. Tap Save.
3. Wait for the confirmation message. You’ll return to the bouncer list, refreshed with your new team.

Fields

Field	Description	Required
Events	Events this security staff will cover	Yes
Activities	Specific activities within those events	Yes
Phone Numbers	At least one contact for the team	Yes
First Name	Given name, shown on the staff list	Yes
Last Name	Family name, shown on the staff list	Yes
Country	Sets the dial code and number format	Yes

What to Do Next

Your Situation	Recommended Next Step
Ticketed or paid event	Set up tickets and scanning
Large wedding with multiple gates	Assign your own crew members too
Guests arriving in waves	Send SMS entry details
Vendor staff also need entry	Manage vendor access

Related Articles

• Managing Your Security Team - view, edit, and remove everyone assigned to entry duty.
• Adding Crew Members - for staff already inside your Velora workspace.
• Creating Activities - activities must exist before you can assign security to them.
• Guest List Management - the list your gate team checks against.
• Ticket Setup and Scanning - how entry verification works at the gate.
• SMS Invitations - keep guests informed about entry timings and gates.
• Roles and Permissions - what external staff can and cannot see.

Troubleshooting

“Please select at least one event” - No event is selected. Pick an event before saving.

“Please select at least one activity” - Security staff are assigned per activity, not per event. Choose at least one.

“Add at least one phone number” - Your list is empty. Tap + Add Phone and add a contact.

“This phone number is already added” - The same number and dial code is already on your list. Check for a duplicate row instead of adding it again.

“Invalid phone number for the selected country” - The number doesn’t match the format for that country. Indian mobiles are 10 digits starting with 6 to 9. Confirm the dial code matches the number.

“First name is required” or “Last name is required” - Both names are needed so your gate team is identifiable on the day. Fill them in and tap Add again.

“Couldn’t save. Please try again.” - The assignment didn’t reach the server, usually a patchy venue network. Your entries stay on screen, so reconnect and tap Save again.