Scan History

Managing Your Scan History

Track every QR code scan at your event with detailed records, sync status, and search capabilities. This screen helps you verify attendance, troubleshoot scanning issues, and confirm all guest data has reached your server.

Prerequisites

You need to have scanned at least one QR code at your event using the scanner feature. This screen only appears after your first scan.

Viewing Your Scan Records

How to get there: Event Dashboard > Scanner > Scan History

Your scan history displays every guest who’s been checked in. Each record shows:

• The ticket ID that was scanned
• When and where the scan happened
• Whether the data is synced (uploaded to server) or still pending
• How many people were associated with that ticket

All scans appear in reverse chronological order — most recent first.

Pro Tip for Large Events

If you’re managing a wedding or big corporate event with hundreds of scans, use the search and filter options to quickly find specific guests or identify problem areas.

Searching for Specific Scans

1. Tap the search field at the top of the history list
2. Enter any of these details:
   • Ticket ID (the unique code that was scanned)
   • Scanner name (which device or staff member scanned it)
   • Location (entry gate, hall name, etc.)
3. Results update instantly as you type

Troubleshooting a Guest

If a guest claims they checked in but you can’t find them, search by their ticket ID. If nothing appears, they may not have been scanned yet.

Filtering by Sync Status

Use the filter chips below the search bar to view:

• All — Every scan you’ve recorded
• Synced — Scans successfully uploaded to Velora’s servers ✓
• Unsynced — Scans waiting to upload (usually syncs automatically)

The statistics row shows your totals:

• Total Scans — All QR codes checked
• Synced — Successfully uploaded
• Pending — Awaiting sync (usually uploads within seconds on good connection)

Offline Events

If your internet drops, scans continue locally and sync once connection returns. Check back in a few minutes — don’t manually sync repeatedly.

Understanding Each Scan Record

Each card in your history shows:

Detail	What It Means
Ticket ID	The unique identifier for this guest’s ticket
Location	Where the scan happened (gate, entry point, etc.)
Scanner	Which device or staff member performed the scan
People	Number of guests associated with this ticket
Scanned Time	Exact timestamp of when the check-in happened
Validation Time	How long the QR code took to process (in milliseconds)
Synced/Pending badge	Green checkmark = uploaded; Orange clock = waiting

For Weddings & Multi-Day Events

If scanning across multiple days or venues, the location field helps you organize who checked in where. Useful for tracking guest flow.

Syncing Data Manually

Normally, scans sync automatically to Velora’s servers. If you want to force a sync:

1. Tap the sync icon (circular arrows) in the top-right of the app bar
2. Wait for the green success message
3. Your history refreshes with the latest sync status

If sync fails (red error message), check your internet connection and try again.

Next Best Action

Once all your scans are synced ✓:

• For paid events: Generate attendance reports
• For weddings: Export guest check-in data
• For corporate events: Share attendance with stakeholders

Refreshing Your History

Tap the refresh icon (circular arrow) in the top-right to reload your scan list. Use this if:

• You just finished scanning and want to see the latest status
• Sync status hasn’t updated after a few seconds
• You suspect data is out of sync with the server

Empty History

If you see “No scan records found”:

• You haven’t scanned any QR codes yet — tap Start Scanning to begin
• Your search or filter is too specific — try clearing the search field or selecting All
• All guests have been checked in and synced out of your current filter view

For First-Time Event Organizers

Before your event starts, test the scanner with a dummy ticket. This ensures your setup works and you see a record appear here.

What to Do Next

Your Situation	Recommended Next Step
Scans are all synced ✓	Download attendance report
Some scans stuck as “Pending”	Ensure good WiFi/mobile data; wait 2-3 minutes
Need to verify a specific guest	Use search to find their ticket ID
Want to share who attended	Export guest list
Scanning was slow or laggy	Check device internet; reduce background apps

Related Articles

• Getting Started with QR Code Scanning — How to set up your first scanner
• Attendance Reports — Export and analyze check-in data
• Guest Management — Add and organize guests before scanning
• Troubleshooting Scanner Issues — Fix scanning errors
• Event Dashboard Overview — Explore all event management tools
• Syncing & Offline Mode — How Velora handles data when offline

Troubleshooting

“Sync failed: Check connection” — Your device has lost internet. Verify WiFi or mobile data is active, then tap the sync button again. Scans stay stored locally until synced.

“No scan records found” (when you know you scanned) — Wait 5-10 seconds and tap refresh. If still empty, the scanner app may not have completed the check-in. Try scanning again.

Validation time is very high (>5000ms) — The device or server is slow. This doesn’t affect the guest check-in — they’re still marked as present. Check your internet speed.

Some guests show “Pending” hours after the event — Rare connectivity issues prevented sync. Tap the manual sync button or turn WiFi on/off to trigger sync again.

Duplicate entries for the same guest — The ticket was scanned twice by accident. Both records are valid attendance entries. Review the timestamps to identify the erroneous one.

“Backend ID” missing on a record — Scan succeeded locally but hasn’t synced to servers yet. Check sync status and manually trigger sync if needed.