My Bookings

Managing Your Booth Bookings

As a vendor on Velora Events, My Bookings is your command center for tracking all your booth reservations across events. Here you’ll see the status of each booking, payment details, deadlines, and take action when needed.

What You’ll Find Here

This screen shows every booth you’ve booked - whether it’s confirmed, still pending approval, or rejected. You can also make payments and cancel bookings if plans change.

Viewing All Your Bookings

How to get there: Vendor Dashboard > My Bookings

1. Tap My Bookings from your vendor menu
2. You’ll see all your booth bookings displayed as cards
3. Each card shows the booth number, booking status, amount, and payment status

Organization Tip

Velora automatically organizes your bookings into four tabs at the top - All, Confirmed, Pending, and Rejected. Use these tabs to focus on what matters right now. For example, tap Pending if you’re waiting for event organizer approval.

Understanding Booking Status

Each booking card displays a colored status badge. Here’s what each means:

Status	What It Means	What You Should Do
Confirmed	Your booking is approved - you’re all set!	Pay any pending amount and prepare for the event
Pending	Waiting for the event organizer to approve	Check back soon; you’ll get a notification when approved
Rejected	The organizer declined your booking	Tap the card to see the rejection reason and try a different booth
Cancelled	You or the organizer cancelled this booking	You can make a new booking for a different event

Checking Payment Status

Beneath each booking amount, you’ll see a Payment badge:

• Paid (green) - Full payment complete
• Payment Pending (orange) - You still owe money; see deadline below
• Payment Failed (red) - Your last payment didn’t go through; retry immediately
• Refunded (blue) - Amount refunded to you

Payment Deadlines

If your payment is pending, you’ll see a Payment due countdown. If the deadline passes, the status turns red with “Payment overdue!” - this may result in your booking being cancelled. Make payment right away.

Making a Payment

How to get there: My Bookings > Find the booking with Payment Pending status

1. Scroll down to the booking that needs payment
2. Tap the Pay Now button (appears only when payment is pending)
3. Follow the payment flow - UPI, credit card, or net banking
4. After successful payment, the status updates to Paid within a few seconds

Payment Methods

Velora supports all major Indian payment methods: UPI, credit/debit cards, net banking, and wallet payments. Choose whichever is fastest for you.

Cancelling a Booking

How to get there: My Bookings > Find a Confirmed or Pending booking

1. Scroll down to the booking you want to cancel
2. Tap the red Cancel button at the bottom right
3. A dialog appears asking for a cancellation reason
4. Type your reason (optional) or leave blank
5. Tap OK to confirm

Refund Policy

Cancelling a confirmed booking may affect your refund eligibility. Check the event’s cancellation policy before confirming. If you’ve already paid, the refund process typically takes 5–7 business days.

Viewing Rejection Details

If a booking shows Rejected status:

1. Tap anywhere on the booking card
2. A details view appears with the rejection reason in a red box
3. Read the reason carefully - it explains why the organizer declined

Common reasons include: the booth is unavailable, no spots are left for that booth type, or vendor details are incomplete. Contact the event organizer or fix any missing information before booking again.

Refreshing Your Bookings

To pull the latest status updates from the server:

1. Swipe down from the top of the list
2. A loading spinner appears briefly
3. Your bookings refresh to show the latest changes (new approvals, payment confirmations, etc.)

Keep It Fresh

If you just made a payment or contacted an organizer, refresh the list to see updates immediately - no need to close and reopen the app.

Next Best Action

After your booking is confirmed and paid:

• For event setup: Check the event details and booth location for any specific requirements
• For logistics: Note your booth number and event date so you can prepare your materials on time

Troubleshooting

“No bookings yet”: You haven’t made any booth bookings. Browse available booths in the Explore or Events section and make your first booking.

“Payment Failed”: Your payment didn’t process. Tap Pay Now again and try a different payment method. If it fails again, check your internet connection or contact your bank.

“Error loading bookings”: A network issue prevented your bookings from loading. Tap Retry or swipe down to refresh. If the error persists, close and reopen the app.

Booking shows “Proposal”: This is a custom pricing arrangement negotiated with the organizer. Treat it like a confirmed booking - pay by the deadline or it may expire.

Can’t see the Cancel button: Cancellation is only available for confirmed or pending bookings. Rejected bookings can’t be cancelled (they’re already declined).