Community Hierarchy
Understanding Your Community Hierarchy
Section titled “Understanding Your Community Hierarchy”See how your community or group is organized into chapters, wings, and sub-groups. This screen shows you the full structure of members and teams, so you can understand who belongs where and coordinate across different branches of your community.
View Your Community Structure
Section titled “View Your Community Structure”How to get there: Community Management > Community Hierarchy
The Community Hierarchy screen opens with your organization’s full structure displayed as an interactive tree. You’ll see:
- Root community (your main organization) at the top with total member count
- Chapters and divisions branching below, like regional offices or functional wings
- Sub-groups nested deeper, such as healthcare wings, cultural committees, or legal aid cells
Each entry shows:
- Name of the group or chapter
- Description of what it does
- Member count in parentheses
- Number of sub-groups (if it has branches)
Expand or Collapse Groups
Section titled “Expand or Collapse Groups”How to get there: Community Management > Community Hierarchy
- Tap any group card to expand it and see all sub-groups nested below
- Watch the chevron icon rotate right-to-down as the group opens
- Tap again to collapse and hide its members
The structure animates smoothly, so you can drill down layer by layer to explore specific branches (for example, tap “Bhilwara Chapter” → “Healthcare Wing” → “Yoga & Wellness”).
Scroll Through the Full Tree
Section titled “Scroll Through the Full Tree”How to get there: Community Management > Community Hierarchy
- Scroll down to see chapters and sub-groups that extend below the screen
- Scroll left/right if deeply nested groups need extra space
- Groups are indented slightly, so you can see hierarchy depth at a glance
Refresh the Latest Data
Section titled “Refresh the Latest Data”How to get there: Community Management > Community Hierarchy
- Tap the Refresh icon (circular arrow) in the top-right corner
- Wait a moment while the system reloads the latest membership and organizational changes
- The hierarchy updates with any new chapters, wings, or member counts from your backend
Handle Loading or Errors
Section titled “Handle Loading or Errors”If the screen shows a loading spinner:
- The app is fetching your latest organizational data from the server
- This usually takes less than a second
If you see an error message instead:
- “Failed to load hierarchy”: The app couldn’t reach the server. Tap Retry to try again, or check your internet connection.
What to Do Next
Section titled “What to Do Next”| Your Situation | Recommended Next Step |
|---|---|
| Planning an event for one chapter | Create an event and invite members from that chapter |
| Updating member counts or group names | Contact your administrator to sync organizational changes |
| Need to message a specific wing | Send a broadcast to that sub-group |
| Onboarding a new chapter | Ask your admin to add it to the hierarchy |
Related Articles
Section titled “Related Articles”- Create Your First Event - Start planning once you know your group structure
- Manage Event Members - Invite people from specific chapters
- Broadcast Messages - Send updates to entire divisions or wings
- Understanding Roles & Permissions - Learn who can manage each level
Troubleshooting
Section titled “Troubleshooting”“The hierarchy loads but shows incomplete data”: A sync may be in progress. Refresh using the Refresh button. If some chapters still don’t appear, ask your administrator to verify they’re included in your organization’s backend.
“I don’t see all sub-groups under a chapter”: Tap the chapter card to expand it fully. Some groups collapse by default if they’re very large. Scroll down to ensure you’re seeing all nested levels.
“The app is frozen while loading”: Force quit and reopen the app. If it persists, check your internet connection and try the Retry button.